Document it
In the return wizard, describe the damage and upload photos taken with the phone camera.
Damage Itemization
Damage charges with the evidence attached.
When a rental comes back damaged, staff photograph it, describe it and add a damage charge in the return wizard. The charge needs a return photo, anything above the deposit needs a manager, and the customer is emailed the amount and the reason.
How it works
Three steps, start to finish.
Charge it
Add the damage amount alongside any late, fuel or cleaning charge. A damage charge needs at least one return photo, and one above the deposit needs a manager.
Tell the customer
The customer gets an email with the amount and the reason, and can reply within seven days to dispute it.
Capabilities
The details your team works with.
Disputes and voids
Staff record a dispute on the charge, and only a manager can void it.
Collect it your way
Take the charge by card with the customer present, cash, check, bank transfer or ACH, or capture all or part of the deposit hold with a reason.
On the booking’s history
The charge, any dispute, void and collection are written to the booking’s activity history.
Keep exploring
Pairs well with.
Run your operation
Check-in / Check-out
Pickup and return photos, a waiver gate and a guided return inspection.
Read more
Capture revenue
Payments & Deposits
Auth at booking, release on return.
Read more
Run your operation
Bookings Management
Search, edit, reprice, take payment and refund, all from the booking.
Read more