Add the widget
Copy the script tag from the dashboard, set your color, position, greeting and the domains it may run on.
Live Chat
Answer visitors while they’re still on your site.
Add a chat widget to your website. AI answers first, using your published articles as reference, and the moment someone on your team replies, the AI steps back. By default the conversation continues by text message.
How it works
Three steps, start to finish.
AI answers first
Your published knowledge-base articles help inform the AI’s replies, though an answer is not guaranteed to come from them. Customers can ask for a person, which alerts your team.
Your team takes over
Conversations appear in the inbox. Once a staff member replies, the AI stops answering that thread.
Capabilities
The details your team works with.
Text by default
The widget collects contact details and continues the conversation by text. Chat in the browser is a setting you turn on.
AI you can switch off
AI answers can be turned off in the widget settings.
Was this helpful?
Visitors can give a thumbs up or down at the end of a chat.
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