The customer asks
From the portal, a customer sends a request with a subject and message, and gets an email confirming it was received.
Support Tickets
Every customer request in one list.
Customers send a request from their portal and get an email confirming it arrived. Your team works the list by status and priority and keeps notes on each request.
How it works
Three steps, start to finish.
The team sees it
Requests land in the tickets list, which staff can search and filter by category.
Track it to done
Move each ticket through open, in progress, waiting, resolved and closed, set its priority, and add notes as you go.
Capabilities
The details your team works with.
Five clear statuses
Open, in progress, waiting, resolved and closed, with counts at the top of the list.
Priority you set
Raise or lower a ticket’s priority as you learn more.
Notes on every ticket
Keep a running record of what was tried and decided on each request.
For the people who need it
The tickets list is visible to staff with support permission.
Keep exploring
Pairs well with.
Run your operation
Customer Database
Search customers, tag them, add notes and see their bookings and spend.
Read more
Run your operation
Bookings Management
Search, edit, reprice, take payment and refund, all from the booking.
Read more
Run your operation
Locations
Tax, timezone, hours, refund schedules and staff access set per location.
Read more