Not available today
There is no NPS score, survey or comment form sent to customers after a booking.
Customer Feedback
Customer Feedback is not available today.
GoGo Engine does not send NPS or comment surveys today, and we have not announced a date for them. The website chat does ask for a quick rating, and here is how else customers can reach you.
Where it stands
Not available to customers today.
No date announced
We have not announced when, or whether, it will be available.
What you can use
Visitors can rate a website chat, review requests go out after a rental, and customers can send support requests from their portal.
Related today
What you can use today.
Review requests
At least a day after a completed rental, customers who opted in to marketing email get a review request, and a text too if they opted in to marketing texts.
Support requests
Customers send a request from their portal and get an email confirming it arrived. Your team tracks it by status and priority.
Chat ratings
At the end of a website chat, visitors can answer “Was this helpful?” with a thumbs up or down. The rating is saved with the conversation, but it is not shown in the dashboard or in reports today.
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