Conversations arrive
Chats from your website widget, and text conversations once texting is set up for your business, show up as threads in the inbox.
Communications Center
Customer conversations in one inbox.
Website chat and incoming text messages land in one list of threads. Your team replies, keeps internal notes, and assigns each conversation to the right person or location.
How it works
Three steps, start to finish.
Reply with context
Answer from the thread with saved replies and image attachments. Replies go out by text, with email as the fallback, and email threads are answered by email.
Hand it to the right person
Assign a thread to a staff member or a location, and leave internal notes the customer never sees.
Capabilities
The details your team works with.
Internal notes
Keep the team’s discussion inside the thread, hidden from the customer.
Saved replies
Answer common questions the same way every time.
Delivery status
See whether each message was delivered.
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