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Bookings Management

Every booking, from the first call to the last refund.

Search and filter every booking, open one to see its invoice, documents and history, and change it without redoing the math. Edits are checked for availability and repriced on the server, and refunds go back to the card through Stripe.

How it works

Three steps, start to finish.

01

Find it fast

Search with suggestions as you type, then filter by status, payment, source, rental dates, staff, damage, balance owed or deposit hold, and sort the list the way you work.

02

Change it safely

Move the dates, switch the item or location, or adjust add-ons, insurance and delivery. GoGo Engine checks availability, reprices on the server, and emails the customer when the dates or the item change.

03

Settle it

Record a payment by card, terminal, invoice link, cash, check or bank transfer. Managers send full or partial refunds back to the card through Stripe, with a reason.

Capabilities

The details your team works with.

Phone and walk-in bookings

Create a booking for a customer on the phone or at the counter, take payment at the same time, and put more than one item on the order.

One view per booking

Each booking opens to its invoice, with tabs for transactions, documents, check-in and check-out, and activity.

Price changes followed through

When an edit changes the total, GoGo Engine works out the difference. A balance still due at pickup is updated. Otherwise a higher total can go to the customer as a Stripe payment link, and a lower total on a manager’s edit starts a refund to the card. Very small amounts, and links or refunds that fail, are left for your team to settle.

Swap the unit

Move a booking to another item when one goes down. GoGo Engine checks the replacement is free and bookable, then reprices the booking.

Deposits from the booking

Place a security-deposit hold, capture all or part of it for damage, or refund an amount you captured.

Export the list

Download the filtered bookings as CSV, for staff allowed to export customer data.

Keep exploring

Pairs well with.

All features