Write the article
Create an article in the knowledge base, organised by category.
Help Center
Write it once, answer it every time.
Keep your policies and how-tos as knowledge-base articles. Published articles help inform the answers the website chat gives customers.
How it works
Three steps, start to finish.
Publish when ready
Keep it as a draft, publish it, or archive it when it no longer applies.
Chat uses it
The website chat uses published articles as reference when it answers.
Capabilities
The details your team works with.
Categories and search
Group articles by category and find them quickly in the dashboard.
Team access
Editing articles needs support permission.
For your team today
Articles are managed in the dashboard. There is no public help site.
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